Confession time I am not perfect…business is not perfect…life is not perfect. Whew and thank goodness for that!

We all set out to do our very best for our work, for our customers and for ourselves and just when we think all is good a ‘mistake’ happens. We don’t plan for them how could we; what we do plan is for an experience of great intentions with providing excellence in customer service.

I am Sorry…..

The power of the apology…the forgive and move on…the reconciliation towards the resolution of the mistake and business goes on.

Practice humility, be humble, and foremost remember we are human.

-In gratitude

Jeanette Y Martin