Contextual Marketing Tours…

What do you want to know about your customers?
What do you want your customers to know about your business? 

What does the spectacular Fraser Valley Breweries, Campbell Valley Wine Route, Mt. Lehman Wineries and the gourmet lunch hidden places of JD Farms Bistro and Tanglebank Gardens Brambles Bistro have to do with Contextual Marketing Tours? 

Soon to launch the most innovative mobile Lunch & Learn Program. The tour where we put you in the “Drivers” seat!!!

-In gratitude 

Jeanette Y Martin 

#cvwineroute #jdfarms #vistadoro #backyardvineyards #township7 #chabertonwinery #winetours #breweries

IQ + EQ + RQ = HQ

MYBC Consulting was formed with this mathematical letter equation practised over, over and over in building my business. If one is missing SUCCESS is hard to achieve for a company or for a professional salesperson. 

Intelligence Quotient plus

Emotional Quotient plus

Relationship Quotient equals your

Human Qualities to your clients and customers! 

Selling Authentically…. We cover from how to approach your clients with their interests first all the way through to keeping the relationship relevant. 

Interested? Leave me a comment and you will be added to the list. 

-In gratitude 

Jeanette Y Martin

#IQ #EQ #HQ #RQ #Selling #Authentically #professional 

Mistakes happen…Really? 

Confession time I am not perfect…business is not perfect…life is not perfect. Whew and thank goodness for that! 

We all set out to do our very best for our work, for our customers and for ourselves and just when we think all is good a ‘mistake’ happens. We don’t plan for them how could we; what we do plan is for an experience of great intentions with providing excellence in customer service.

I am Sorry…..

The power of the apology…the forgive and move on…the reconciliation towards the resolution of the mistake and business goes on. 

Practice humility, be humble, and foremost remember we are human. 

-In gratitude 

Jeanette Y Martin 

#humility #mistakes #customer #confession #apology 

Cost verses Worth 

Cost involves your dollars and cents where worth involves your common sense. One you are thinking about the budget verses the overall value to you owning whatever it is you need. 

Now the challenge is how to determine the worth of a product or service. 

This is where MYBC Consulting is able to assist you and your business. One of my upcoming training programs will bring clarity to ‘Cost verses Worth’. 

Leave me a message….use your common sense! 

-In gratitude 

Jeanette Y Martin 

From Google….. Worth’s definition ‘the value equivalent to that of someone or something under consideration; the level at which someone or something deserves to be valued or rated’.
#cost #worth #training #mybcconsulting #challenge 

Black Friday 

Today is Black Friday… the day retailers “hope” to sell a large quantity of goods at low prices to put their ledger books is the black. Who came up with this concept that racing to the bottom with low prices will land you on top? It always baffles me when my clients want the lowest price BUT expect the highest quality…where I went to school this math doesn’t add up. 

Somewhere part of the transaction is going to suffer in quality, or suffer in misunderstanding or suffer in not meeting the clients expectations…it has to! 

My thoughts are more geared to ‘Return It Tuesday’! A made up term I coined today because when you truly look at your purchases over the weekend regrets set in due to your NEEDS weren’t met…you bought based on a WANT! 

Take back control of your purchases by only dealing with a professional, knowledgeable, and trusted sales person whose core responsibility to satisfy YOUR expectations. 

-In gratitude 

Jeanette Y Martin 

#blackfriday #sales #quality #returnintuesday 

Hi how are you?

Covering’s magazine editor called to interview me on customer service…ME???

At first I was ‘why me’???….Then I sat a little taller in my seat and said out loud WHY NOT ME!!!

I have devoted my professional career in sales to helping clients solve problems, to building solid foundation of relationships and to be in a constant state of learning. All these skills and abilities has made me an expert customer service. A profession I Love…period! (Or drop the mike?)

To be in service of others gives me many joys and rewards.

Enjoy the article

Jeanette Y Martin

The 24/7/365 World 

Business never sleeps, someone somewhere always needs something. Our challenge as business owners is to know when to be ‘open’ for business….nobody wants to miss a sale. 

However, you need a break, a rest a recharge of your batteries. You deserve it! 

Practice the rule of 24/48/72….this will save your sanity, your business and your weekend. 

The follow-up rules:

24 hours to acknowledge an email or phone call… why  it respects the persons time.

48 hours to set up a plan of action, be it an appointment or solution to the issue brought you.

Finally… 72 hours EVERYTHING has been dealt with…client happy and you are able to move on with business. 

Note I said ‘practice’ at times business falls away from the rules…but you will have a plan in place to follow-up in Our 24/7/365 World! 

In gratitude 

Jeanette Y Martin